Question at Council: Fixmystreet.com

COUNTY COUNCIL – 30 March 2010
Minute 76, Oral Questions
Question to the Cabinet Member for Highways and Access, Councillor M McGuire, from Councillor Shepherd.

Councillor Shepherd asked the Cabinet Member for Highways and Access, Councillor M McGuire, whether the Council could respond to highways problems reported by the public via the national website FixMyStreet. Responding, the Cabinet Member for Highways and Access noted that the Council operated its own webpages enabling the public to report highways problems. He agreed to send a written response relating to FixMyStreet.

Response from the Cabinet Member for Highways and Access, Councillor M McGuire

Currently the FixMyStreet website does not integrate with our own webpages, therefore to update FixMyStreet is a manual process requiring the Highways Team to do this (or a member of the public when they have received a response). Customers can report highway problems on either our own website or FixMyStreet (FixMyStreet then emails the Council with the submitted request).

However, with both systems we currently do not inform the customer once the problem has been fixed, or if it cannot be fixed.

In terms of the Council's website, a project is underway to address this, which will allow customers to report problems, be notified of progress and view what has already been reported. A further phase of development, dependent on funding availability and technical compatibility, will be to integrate this solution with FixMyStreet, so that website can also be updated.